FAQ

Where are you located? 

UFIMI is located in Delaware but we operate as an online store only.

Where do my products come from?

We currently have warehouse/shipping facilities in Europe & China. We try our best to ship from the warehouse closest to you but if we are unable to do so due to limited stock, your order will be shipped from our main warehouse in China.

How long does the order processing take? We generally take up to 5 business days to process our orders and co-ordinate with our warehouse and shipping departments.

What are your shipping times? Australia, US, UK - estimated delivery time of 15-25 days . Although the order usually arrives faster than this, certain things like delays at customs or processing time can effect delivery time. Rest of the world - For all other countries, the delivery times vary between 20-40 days.

NOTE: These estimates can change depending on your location, what items you purchase, and any other unforeseen factors. We are working with our partners to reduce this time significantly in the future.

Should you have any questions regarding shipping times for your order or future order feel free to contact us through email contact.ufimi@gmail.com. 

Why is a part of my order missing? Sometimes, your products will be shipped separately to avoid any delays caused by some products being backlogged or temporarily out of stock. Should you have any questions regarding the status of your order feel free to contact us at contact.ufimi@gmail.com.

Do I have to pay customs fees? Due to the global nature of our business we are not responsible for any customs fees once items have shipped. In 99% of cases, custom fees are not collected. However, we are not able to control this factor and if any fees arise in your country we are not responsible for them.

Where can I track my order? You can use our international tracking tool: https://17track.net.

The tracking says that the order is delivered, but it’s not. What should I do? In most cases, it is found that the delivery was made but left in an unexpected location. We advise you to contact your local delivery company and ask them about specific details about the delivery (i.e. left on back porch / left with a neighbour).

If you did contact the delivery company and they were not able to help you, please contact us at contact.ufimi@gmail.com and we will help you as soon as possible.

REFUND POLICY 

Returns If you are not entirely satisfied with your purchase, you can either return the product for a refund or exchange the item for an alternate product of your choice. You have 7 calendar days from the date of delivery of your order to notify us if you are returning or exchanging an item. If 7 days have gone by since the delivery of your order, unfortunately we can't offer you a refund or exchange. There is a fee of $5 to process returns/exchanges. The customer will be responsible for the returns delivery fee. To be eligible for return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.  Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. Please email us at contact.ufimi@gmail.com for further assistance.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. A refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Late or missing refunds (if applicable) Some banks/credit card companies require up to 10 days to process refunds but majority of the time you should receive your funds in a shorter time period. Please contact your payment provider of choice to verify the refund if we have already sent you a refund notice but you are yet to receive the funds. If you've done all of this and you still have not received your refund yet, please contact us at contact.ufimi@gmail.com.

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges

We accept exchanges for incorrect sizing. If it is a mistake on our end we will ship out the correct item to you free of charge. In the event the item is too small/too large, you are responsible for paying for returning the item to us. At this point, we can then send you a new item in a larger/smaller size. We will replace items, free of charge, if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact.ufimi@gmail.com for further assistance.

Shipping

To return your product, you must email us at contact.ufimi@gmail.com to arrange for shipping. Depending on your location, you will be responsible for paying for your own shipping costs for returning your item.

Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. You should consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.